Refund policy
At Tulipe Boutique, your satisfaction is important to us. We want you to feel confident and happy with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must:
- Be unworn, unused, and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging when applicable.
- Show no signs of wear, washing, alterations, stains, perfume, makeup, or damage.
- Be accompanied by proof of purchase or your order number.
To request a return, please contact our customer support team before sending the item back. Returns sent without prior authorization may not be accepted.
Return Shipping
Unless the item received is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable shipping service when returning your order. Tulipe Boutique is not responsible for return packages that are lost or damaged during transit.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order number and clear photos of the item.
Once the issue has been reviewed, we will provide an appropriate solution, which may include a replacement or refund at no additional cost to you.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process and display the refund in your account.
Original shipping charges, when applicable, are non-refundable unless the return is due to an error on our part.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Underwear and intimate apparel
- Swimwear without the original hygiene protection
- Earrings and certain accessories for pierced areas
- Items marked as final sale
- Gift cards
- Items that have been worn, washed, altered, or damaged after delivery
Exchanges
If you would like a different size, color, or item, please contact our customer support team. Exchange availability depends on current inventory.
If a direct exchange is not available, you may need to return the original item and place a new order.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may no longer be able to cancel or modify it.
Late or Missing Refunds
If your refund has been approved but has not appeared in your account, please first check with your bank, credit card company, or payment provider, as processing times may vary.
If you still have not received your refund after the applicable processing period, please contact our customer support team.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, please contact Tulipe Boutique Customer Support.
We are committed to providing a smooth and reliable shopping experience and will be happy to assist you.
Tulipe Boutique
The Radiance Within You