Shipping policy

Last Updated: August 25, 2026

At Tulipe Boutique, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains our order processing, shipping, delivery, and tracking procedures.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be longer during holidays, promotional periods, product launches, or periods of high order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

2. Shipping Destinations

Tulipe Boutique ships to selected destinations worldwide.

Available shipping destinations will be displayed during checkout. If your country or region is available as a shipping option, we are generally able to process your order for that destination.

Certain products may be subject to shipping restrictions depending on the destination.

3. Estimated Delivery Times

Estimated delivery times vary depending on the destination, shipping method, carrier, and local customs procedures.

Typical estimated delivery times are:

• United States: 7–15 business days

• United Kingdom: 7–15 business days

• Europe: 7–20 business days

• Other international destinations: 10–25 business days

These timeframes are estimates and begin after the order has been processed and shipped.

Delivery dates are not guaranteed unless expressly stated otherwise.

4. Shipping Costs

Shipping costs, when applicable, will be calculated and displayed at checkout before you complete your purchase.

From time to time, Tulipe Boutique may offer free shipping promotions for selected countries, products, or order values.

Any applicable conditions will be displayed on our website or during checkout.

5. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Tracking updates are managed by the shipping carrier and may occasionally experience delays.

6. Multiple Packages

Depending on product availability and fulfillment location, items from the same order may occasionally be shipped separately.

If this occurs, you may receive more than one package and more than one tracking number.

There is no additional shipping charge to the customer solely because an order is divided into multiple shipments.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Tulipe Boutique does not control customs charges or local import procedures.

8. Shipping Delays

While we make every reasonable effort to ensure timely delivery, delays may occur due to circumstances outside our control, including:

• Customs inspections

• Carrier delays

• Severe weather conditions

• Public holidays

• Transportation disruptions

• High-volume shopping periods

• Incorrect or incomplete shipping information

• Other circumstances beyond our reasonable control

We appreciate your patience if your order experiences an unexpected delay.

9. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once the order has been processed or shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.

10. Lost Packages

If your tracking information indicates that your package has not been delivered within the expected timeframe, please contact our customer support team.

We may work with the shipping carrier or fulfillment provider to investigate the shipment.

If a package is confirmed as lost during transit, we will provide an appropriate solution in accordance with the circumstances and applicable consumer laws.

11. Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location.

• Ask household members or neighbors if they received the package.

• Contact the shipping carrier for additional delivery information.

If you are still unable to locate your order, please contact Tulipe Boutique Customer Support so we can review the situation.

12. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Include your order number and clear photos of the damaged product and packaging so that we can evaluate the issue and provide an appropriate solution.

Please refer to our Return & Refund Policy for additional information regarding damaged or defective items.

13. Returned-to-Sender Packages

Packages may be returned to the sender due to an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package when required.

If your package is returned to the sender, please contact us so we can review the available options for your order.

Additional shipping fees may apply if reshipment is required due to incorrect information provided by the customer.

14. Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact:

Tulipe Boutique
Customer Support

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

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